Free online fraud protection from HSBC Expat

Rapport works on the following operating systems and browsers:

At the moment Rapport isn't compatible with screen readers. Although you can install it, the protection won't work properly, as you'd have to turn off some of the key features.

Yes. Antivirus software is a vital part of your computer's defences, and you need to make sure it's up-to-date. Rapport is designed to work alongside your antivirus software and firewall - it's not designed to replace them.

Firewalls, antivirus software and Rapport work in very different ways:

Antivirus - helps to stop threats, by scanning your PC and looking for suspicious files.

Firewall - hides your computer from attackers, and helps stop criminals getting data in and out of your PC.

Rapport - locks down the connection between your machine and HSBC Internet Banking. It checks our site is genuine, and stops your data going to counterfeit sites If you don't already have antivirus and firewall software on your PC, you can download a free 12-months subscription to McAfee through Internet Banking.

When you download the software, it's already set up to protect you when you use HSBC Internet Banking.
However, you can set the software up to protect other websites too. Visit Trusteer to protect other selected websites.

You need to look out for the Rapport icon which appears next to your browser's address bar.

You're protected - the icon is green when your information is safe:

No protection - the icon is grey when Rapport is not safe-guarding your information:

If you think that any of your accounts with us have been accessed online by someone other than yourself - please contact us immediately.

Any performance or browser issues experienced immediately following installation of Rapport are most likely a result of software incompatibility or a clash with malware already on your computer.

While Trusteer test Rapport extensively against hundreds of software solutions and do everything they can to prevent, identify and fix such issues, inevitably a few software combinations remain untested.

Trusteer will work with you to resolve any issue you're experiencing. Visit Trusteer and click 'Live Support Online' on the left hand side of the page to start an online chat with a Trusteer support representative.

Rapport encrypts keystrokes from the keyboard driver to the browser. However, if another software program instantly changes keystrokes the moment you type them, Rapport may not be able to decrypt them. As a result you will see incorrect characters on-screen rather than the text you typed.

If you encounter this problem then please follow these instructions:

1. Open Rapport Console:

• Click the Rapport icon, located next to the browser's address bar, and then click 'Open Console', or
• Click Start, select 'All Programs', then 'Trusteer Rapport', and finally 'Rapport Console'.

2. Change the policy by following these steps:

• Click the green arrow, located at the bottom right of the console.
• Click 'Edit Policy'
• Enter the letters as they are shown in the image, and then click 'OK'
• Find 'Block Kernel Keyloggers' in the list (note: do not confuse it with the row 'Block Keyloggers')
• Click the drop-down menu next to 'Block Kernel Keyloggers' and select 'Never'
• Click 'Save'

3. In order to effect this change, reboot your computer when convenient to do so.

We're conscious of digital exclusion and make a point of enabling Internet Banking services across a range of platforms including Mac and Linux, so when we negotiated this 'free for a year' security suite we specifically asked for it to cover as wide a set of operating systems as possible.

However, the commercial reality is so few Mac or Linux platforms buy such security suites, that McAfee have recently dropped their non-PC security application from their current product offering.

The www.getsafeonline.org internet security website, of which HSBC is a founder partner, contains good advice, aimed at Mac users, by Mac experts.

Yes. But please note that we're unable to offer advice on technical issues. For such advice please contact McAfee directly on http://service.mcafee.com

You shouldn't run two anti-virus programs at the same time, as they tend to trip over each other. Please therefore uninstall your existing software if you wish to try the McAfee security suite.

In order to qualify for this offer you need to be logged into Personal Internet Banking and then follow our link to McAfee. Only use the download button shown on that page.

If you've previously registered with McAfee, then they'll already hold your email address. This means that when you try to download the software you'll be advised of a charge. If however you use a different email address there'll be no charge.

If you are happy with the McAfee software and want to continue using with it after the 12 month trail ends without doing anything more, you will need to accept the McAfee prompt to pay the licence fee. You are under no obligation from HSBC to continue. All that HSBC asks is that any computer or device you use to access the Internet Banking service has up-to-date anti-virus and security protection installed and running, as detailed in our Internet Banking Terms and Conditions.