Staying safe online with HSBC Expat

Although HSBC has market-leading fraud detection systems, we want to ensure you are aware of the latest scams and how you can keep your finances and personal data safe.

It is often in the news about the hazards of online hacking and data breaches, but what is seldom reported is how much simpler it is to "hack" people than computers. This process is called social engineering, read our guide to find out more:

What is social engineering?
Social engineering exploits human behaviours to manipulate your trust. By gaining your trust scammers are more likely to get you to disclose private personal information.

Scammers could contact you via telephone (vishing), text (smishing) or email (phishing), claiming to be an individual in a position of trust, such as bank staff, representatives of utility companies, or even the police. Once they have gained your trust, they will request sensitive information which allows them to access you bank account - things we would never request, such as:

  • Your 4-digit card PIN
  • Online and Telephone banking codes or passwords
  • Transfer of funds to a different account for "safekeeping"
  • Credit or debit cards, chequebooks or cash

If you suspect that you have been a victim of fraud please contact us immediately:

Report fraud now

Common social engineering scams

Vishing (telephone)

Phishing (email)

Smishing (SMS)

Computer Takeover Scam (Remote Access Takeover)

Courier scams

Investment or "Boiler room" scams

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